We take the combination of health and care seriously … really seriously. Because when we do this, we ensure that our patients get the best results from our healthcare products and services.

The health of individuals and the care of their families is paramount to us. It is why our business exists. And to help provide the best health outcomes, we need to listen very carefully to people before we act. Only when we truly understand what is being asked for, can we recommend the appropriate care.

Caring for our staff

The same attitude towards health and care extends to our staff members. Pharmacists, their assistants and others team members must have the opportunity to be healthy. This health and wellbeing comes from balance in their lives both at work and away from work.

We also know that providing great care comes from knowledge and confidence. We want all our customers to experience the best possible care when they interact with our businesses. To ensure this, we invest the time and resources to develop our people. Be it with regular internal training, development opportunities in one of our businesses or supporting external development opportunities for our health professionals.

Teamwork

True health care is a team game. We understand our role in the provision of effective medicines to patients following diagnosis from other health care professionals. We respect the role of these health professions – prescribers and recommender – and always encourage maximum dialogue with them.

We are also committed to disease prevention. This necessitates an understanding of diet and nutrition and appropriate supplementation as required. Our products and services are evidence-based, respecting the role of both traditional experience and new sciences as the basis for these recommendations.

Business excellence

We never lose sight of the fact providing professional health and care is a business. The successful operation of this business requires respect for all partners including manufacturers, wholesalers, suppliers and industry bodies. The profit derived by our business is used in two ways. Firstly, it allows us to be highly innovative – constantly striving for new and better ways to service our patients and their families. Secondly, these profits provide a fair return to those who have invested their livelihoods in making our businesses happen.

Caring for our local communities

Finally, we passionately believe in the health and care of the local communities in which we operate. Our services and products help the individuals that make up these communities – and our businesses support these local people.

It is this commitment to the health and care of individuals that is the foundation of the reason for being Healthicare Australia.